Privacy & Security


Q. Is my information ever shared with third parties/advertisers?

A. No, all information added to the website is securely encrypted and will only ever be accessed by your chosen account executors. We will never share any of your data, and will not make your information available to anyone else.

Q. How will Once I've Gone use my information?

A. All the information you upload and store in your Once I've Gone Account is securely encrypted. It is not viewable by anyone including the team at Once I've Gone. Your information will only ever be viewable by yourself and your chosen Account executors, once you've gone. In the future we will be able to suggest legal/financial policies that you might be interested in to help get your affairs in order.

Q. How secure is Once I've Gone?

A. We at Once I've Gone take security very seriously. It underpins how our product is implemented and the policies we have in place for maintaining that security. Your information is encrypted and stored using industry leading technology. Visit our security page to find out more.

Account Executors


Q. What is an Account Executor?

A. Account Executors can be anyone - one of your children, your spouse, a sibling, or your closest friends. It is important that you chose someone that you really trust, as these people will have access to a copy of all documents stored within your vault, (apart from your legacy messages) when you are no longer around.

Q. Why do I need a minimum of 3 Account Executors?

A. Without Account Executors, all the information stored within your vault will remain there, out of reach of those who really need it. We recommend that you add a minimum of three to ensure that should you and one of your account executors pass away at the same time, the information stored within your vault can still be accessed by those who need it.

Q. Is an Account Executor a legal position

A.No, this position should not be confused with a legally specified ‘Executor'. An executor is a legal term referring to a person named by the maker of a will or nominated by the testator to carry out the instructions of the will. Typically, the executor is the person responsible for offering the will for probate, although it is not required that they fulfil this.

Q. Do my Once I've Gone Account Executors need to be the same people listed as the executors in my will?

A. The executors of your Once I've Gone account should be individuals that you really trust, as these people will have access to a copy of all documents stored within your vault. Having at least one of your Once I've Gone account executors consistent with those documented in your legal will, ensures that they will have access to the information contained within your account, making life easier once you have gone.

Q. Can I change my Once I've Gone Account Executors?

A. Yes, you have complete control over your account executors. You can add or delete account executors in the Account Executor section of the website. If you delete an account executors, they will receive an email to notifying them. You can always add them again in the future if your circumstances change.

Q. What information can my Account Executors see whilst I am still alive?

A. Your Account Executors are not able to view any information within your account whilst you are still alive. They are only given access after we have verified your passing.

Q. Can my Account Executors see the Messages I have left for people?

A. No, these are completely hidden and will only ever be viewed by the individuals the messages were intended for.

Q. How do my account executors access my funeral wishes?

A. Your Account Executors are given access to your funeral wishes, once your passing has been verified by the team at Once I've Gone.

Using the Vault


Q. What documents should I store within the vault?

A. It's entirely up to you. As well as your important legal and financial documents (Will, Bank Accounts, Life Insurance, LPA's, Stocks and Share's) you can also store information about utility bills, memberships, car insurance and everything that your next-of-kin will need to organize your estate and to help life carry on after you've gone.

Q. How many files can I store within my digital vault?

A. There is currently no limit to the number of files you can upload and store within your digital vault. However, it is not intended to used for storage of your entire photo album, movie and music collections.

Q. How do people access the information stored within my vault?

A. Information stored within the vault will remain secure until one of your Account Executors submits a notice that you're no longer around. At this point we will start the process of verifying your death. Once verified, the contents of your account are released to your Account Executors

Q. How do you verify an account holder has passed away?

A. Within your Profile there are two options available for you to choose how you want verification to be processed

  • Official Verification. Using information supplied by your Account Executors, Once I've Gone will contact the General Register Office (GRO) where your death is registered in order to verify it. This is the default setting
  • Executor Verification. Requires at least 2 of your Account Executors to notify us with corroborating information. After a period of 24hrs from first the first notice we recieve, your account will be released to all Account Executors
Q. What happens to the information stored within my vault after my death?

A. The information within your vault will remain available until all Account Executors have deleted their copies. After which your account will be permanantely removed.

Q. I have a Do Not Resuscitate (DNR). Can I add this?

A. You can add a digital copy of this to your vault, however this can only be accessed by your Account Executors after your passing (we know... it's not much use by then). You need to have a conversation with your family members regarding your DNR wishes, so that they know your wishes and also where your DNR is kept.

Gifts


Q. What items can I add to my list of 'Gifts'?

A. During our lifetime, we build up collection of belongings, some of which hold far more sentimental than financial value. These items are often too small to be added to a will, but this doesn't mean that they are not just as important. These could include a cherished item of jewellery, a family heirloom or something as simple as an old leather jacket, that you know your friend would love. Please remember that this is just a wish list and not a legal document. If you want to make it legal, you will need to add to your 'Will'.

Q. Are the 'Gifts' a legal document?

A. No. It is simply a wish list to help your next-of-kin deal with your estate. If you want it to become a legal document, you will need to create a 'Letter of Instruction' and formally add to this your Will. Click this link for more information

Final Messages


Q. Can my Account Executors see all of my Final Messages?

A. No. The messages are not viewable by anyone apart from the person that you have left if for. They will only receive it once you've gone.

Q. What happens to the Final Messages when I die?

A. As soon as we have verified your passing, an email is sent for each person that you left a message for. They will need create an account if they don't already have one, then sign in. They can then download the message to keep forever.

Q. Is an Account Executor a legal position

A.No, this position should not be confused with a legally specified ‘Executor'. An executor is a legal term referring to a person named by the maker of a will or nominated by the testator to carry out the instructions of the will. Typically, the executor is the person responsible for offering the will for probate, although it is not required that they fulfil this.

Q. Do my Once I've Gone Account Executors need to be the same people listed as the executors in my will?

A. The executors of your Once I've Gone account should be individuals that you really trust, as these people will have access to a copy of all documents stored within your vault. Having at least one of your Once I've Gone account executors consistent with those documented in your legal will, ensures that they will have access to the information contained within your account, making life easier once you have gone.

Q. Can I change my Once I've Gone Account Executors?

A. Yes, you have complete control over your account executors. You can add or delete account executors in the Account Executor section of the website. If you delete an account executors, they will receive an email to notifying them. You can always add them again in the future if your circumstances change.

Q. What information can my Account Executors see whilst I am still alive?

A. Your Account Executors are not able to view any information within your account whilst you are still alive. They are only given access after we have verified your passing.

Q. Can my Account Executors see the Messages I have left for people?

A. No, these are completely hidden and will only ever be viewed by the individuals the messages were intended for.

Q. How do my account executors access my funeral wishes?

A. Your Account Executors are given access to your funeral wishes, once your passing has been verified by the team at Once I've Gone.

Final Wishes


Q. I want to plan my own funeral but don't know where to begin?

A. Planning your own funeral is a great way of ensuring that your send-off is a celebration of your life, and will relieve family and friends of difficult decisions at a painful time. You can start by adding your favorite songs, readings and dress code, and when ready decide whether you want a burial or cremation. It's a final act of unconditional love.

Q. What happens to the Final Messages when I die?

A. As soon as we have verified your passing, an email is sent for each person that you left a message for. They will need create an account if they don't already have one, then sign in. They can then download the message to keep forever.

Bucket List


Q. What is a Bucket List?

A. A ‘Bucket List' is a list of experiences or achievements that a person hopes to have or accomplish during their lifetime. The great thing about starting your own, is that you are far more likely to turn these dreams into a reality. If you don't manage to tick off all the items on your Bucket List we can (if you wish) pass it on to your Account Executors who can achieve these items on your behalf.

Q. What happens to the Final Messages when I die?

A. As soon as we have verified your passing, an email is sent for each person that you left a message for. They will need create an account if they don't already have one, then sign in. They can then download the message to keep forever.

Trouble Signing In


Q. What can I do if I'm having trouble signing in

A. If you have trouble signing in to your Once I've Gone Account, please try the following:

  • When typing your password, make sure the Caps Lock key isn't on (passwords are case-sensitive).
  • Make sure you're typing the email address and password for your Once I've Gone Account.
  • If you can't remember your password, or you see a message that your account has been disabled for security reasons (which might happen if someone tried and failed to sign in multiple times), you need to reset your password.

Other


Q. Is there a cost to use Once I've Gone?

A. There is no cost for using Once I've Gone

Q. Can I close/delete my Once I've Gone account?

A. Absolutely, however we hope that this is something you don't need to consider. By using Once I've Gone you really are making life easier for those left behind.